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How viwin96 Handles Your Personal Information

When you open an account with us, you share personal details and payment information — and we take that seriously. This page explains exactly what we collect, why we collect it, how it's stored, and what rights you have over it.

Account data protectionTouch 'n Go eWallet privacyBoost & GrabPay data useYour rights, clearly statedContact us to request changes

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HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We apply a consistent set of practices across your account to keep your personal and payment data safe. Below is a plain summary of how each area works — from cookies to how long we keep your records.

Cookies and Session Data

We use cookies to keep your session active across page loads and remember your preferred settings. You can manage cookie preferences through your browser settings at any time.

Payment Data Handling

When you deposit via Touch 'n Go eWallet or Boost, the transaction is processed by the respective payment provider. We store a reference record only — not your full wallet credentials.

Account Security Practices

Account access is protected by OTP verification sent to your registered mobile number. Any change to your linked payment method or contact detail triggers a fresh verification step.

Data Retention and Deletion

Your data is kept for as long as your account is active or as required under applicable Malaysian regulations. Once an account is closed, we begin the retention wind-down process as required.

PRIVACY CONTACT PATHS

Reach Us About Your Data

If you have a question about how your data is used, want to update account details, or need to request deletion of records tied to your profile — including payment history linked to Boost or GrabPay — our support team handles these requests directly. Players in Petaling Jaya and across Malaysia can reach us through the channels below.

Live Chat Start a live chat session from your account dashboard. Our team responds to data and privacy queries the same way they handle account support — no separate queue.

Email Support Send your data request or privacy question to our support email. Include your registered account name so we can locate and verify your record quickly.

Account Settings Some details — like your linked mobile number or preferred payment method — can be updated directly inside your account settings without needing to contact support.

What This Privacy Policy Covers

viwin96 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

viwin96 collects information you provide when registering — your name, contact details, date of birth, and the payment methods you connect, such as Touch 'n Go eWallet, Boost, or GrabPay. We also collect device and session data automatically when you access the platform through your mobile

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browser or any connected device. This data is used to verify your identity, process account transactions, and keep your wallet activity secure. We do not sell your personal data to third parties. Where we share data with payment processors — including those handling DuitNow and FPX
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transfers — it is strictly for completing your transaction. Data is retained only for as long as required by applicable rules in Malaysia, or for as long as your account remains active. You may request a copy of your data or ask us to delete records
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that are no longer needed by contacting our support team directly. Access to our platform and related data services depends on local law and is available where local law permits.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Privacy

These are the questions we hear most often about how your account data is managed. If something here doesn't answer your specific situation, reach out through live chat or email and we'll respond directly.

We collect your name, date of birth, contact number and email. If you deposit via Touch 'n Go eWallet, Boost or GrabPay, we also record a transaction reference linked to your account.

We only share data with payment processors when completing a transaction — for example, DuitNow or FPX transfers. We do not sell your information to third parties or marketing networks.

Send a request through live chat or support email using your registered account name. We will verify your identity before releasing any account or transaction records to you.

Yes. You may request deletion of records that are no longer required. Some data may be retained where Malaysian regulations require it, but we will explain what applies to your case.

Cookies keep your session running smoothly between page loads on mobile. You can clear or block cookies via your browser, though doing so may require you to log in again each visit.

When your account is closed, we begin the data retention wind-down process. Payment references linked to Boost or GrabPay transactions are retained only for as long as regulations require.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoPenang Hill Slots Infoviwin96 Deposits & Withdrawals

How viwin96 Handles Your Personal Information

Data Handling, Cookies and Account Security

Cookies and Session Data

Payment Data Handling

Account Security Practices

Data Retention and Deletion

Reach Us About Your Data

Common Questions About Your Privacy

01 What personal data does viwin96 collect when I register?

02 Does viwin96 share my data with anyone outside the platform?

03 How can I request a copy of the data viwin96 holds on me?

04 Can I ask viwin96 to delete my account data?

05 How do cookies affect my account experience on mobile?

06 What happens to my payment data if I close my viwin96 account?

Privacy Policy

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